November 11 - 13, 2018
The Scottsdale Resort at McCormick Ranch, Scottsdale, AZ

Sunday, November 11, 2018

9:30 am - 10:00 am Registration

10:00 am - 10:10 am Welcome Orientation

10:10 am - 10:25 am Thoughtexchange Welcome

10:25 am - 10:30 am Chairperson's Opening Remarks

10:30 am - 11:10 am The Role of HR In Powering Positive Accountable Culture Change

Christine Deputy - CHRO Nordstrom
Ask a handful of HR practitioners what their top challenges are, and many will say, “HR’s Role in Developing Organizational Culture!” And each will have a differing opinion about just what an attractive “company culture” looks like. Nordstrom’s culture is centered on creating an environment where their people feel supported and empowered. During this session attendees will learn how HR can:
·         Redefine and maintain a company culture 
·         Overcome the challenges to resistance
·         Review specific examples on how company culture impacts your bottom line 

Christine Deputy


11:10 am - 11:50 am Panel: Preparing & Managing for a Talent Shortage: Six Ways HR Can Bridge The Gap

Stevens Sainte-Rose - Chief HR & Transformation Officer Dawn Foods Global
Matthew Owenby - CHRO Aflac
Joy Roman - CHRO Toll Brothers
The single biggest constraint organizations face in capturing the opportunities of this economic revival is talent. In periods of rapid change and tight labor markets, the idea of a talent strategy has never been more salient. Globally, employers report the highest talent shortage since 2007! This session will provide a variety of strategies and tips for preparing for a skills shortage and retention strategy.   
·         Take a look at the hardest skills to find and hear how companies are addressing their current and future gaps
·         Hear how nontraditional solutions like the gig economy, automation, remote work and “grow your own” are making their way into modern workplace talent and retention strategies
·         Focus on adaptability to apply workforce skills in a different way
·         Utilize analytics to help bridge the talent deficit
·         Highlight effective succession management strategies 

Stevens Sainte-Rose

Chief HR & Transformation Officer
Dawn Foods Global


Matthew Owenby



Joy Roman

Toll Brothers

11:50 am - 1:10 pm Brunch & Networking Activity - Wildly Different Play Outside the Cubicle

1:15 pm - 1:45 pm Panel: The #MeToo Movement, Preventing Harassment & HR's Role

Donna Grant Dorsey - CHRO Navistar
Maya Bordeaux - CHRO Tronc
Dessalen Wood - VP Talent Development Cineplex


Donna Grant Dorsey



Maya Bordeaux



Dessalen Wood

VP Talent Development

The #MeToo movement is changing history.  To make the workplace a better and safer environment, HR must think about the ways better training and a better workforce can help facilitate social change. This panel will open up about the current state of workplace harassment and provide examples from companies who are setting better policies, better enforcement and teaching employees to recognize unconscious bias, in the age of the #MeToo Movement. 

1:50 pm - 2:20 pm Business Meeting

2:20 pm - 2:50 pm Business Meeting

2:50 pm - 3:05 pm Networking Break

3:05 pm - 3:45 pm Bugs Bunny & The Case of the HR Culture

In this interactive session participants will be asked to consider HR culture in some new ways. We’ll discuss process, brain science, group learning and we’ll get a chance to put Thoughtexchange through its paces as we explore what is important to this group of CLO attendees. 

3:45 pm - 4:20 pm The Most Common Mistakes That Kill Employee Engagement...And How to Avoid Them

We have all heard how many “actively disengaged” employees there are in the workforce. Despite years of companies trying to drive engagement, the number of disengaged workers hasn’t changed much, if at all. Why is it that most employee engagement programs don’t show results? Employees want to be heard; they want to be valued and they want to make a difference. Employers want – in fact, need – productive, engaged workers. Perhaps there is a different way to think about employee engagement.
In this session we will share a transformational approach to employee engagement that actually works. These simple and effective methods can yield engagement and performance improvements broadly across the organization. Be prepared to learn:
  • The key link between engagement, performance and success (both personal and business).
  • The single most important… and often overlooked… element in employee surveys
  • The most common mistakes companies make before, during and after an employee survey and how to avoid them

4:25 pm - 4:55 pm Business Meeting

4:55 pm - 5:25 pm Business Meeting

5:25 pm - 5:40 pm Networking Break

Master Class

5:40 pm - 6:25 pm Agile Employee Engagement: Using Your Engagement Strategy to Transform Culture and Accelerate Performance
Join your peers for a collaborative discussion on Agile Employee Engagement and how you can better understand and improve the engagement of your employees. This interactive session will help you design a more effective employee engagement program and measurement strategy from the ground up, using practical advice and real-life case studies to provide you with a new framework for improving engagement and performance.
·         Offer key takeaways on the foundations for transforming your culture and leadership capability from the inside out
·         Design an engagement program that works harder for you and your people
·         Utilize technology to enable action and make better, more targeted, changes that will impact business outcomes
·         Leave with ideas and strategies on how you can truly unleash the best in your people to help your organization succeed


5:40 pm - 6:25 pm Capturing Employee Voice: The Path to a High-Performing Organization
The success or failure of any organization hinges on one key factor: The ability of its leaders to listen to their people. This session will examine how to develop a Culture of Listening to strengthen the areas of accountability, inclusion, trust, engagement, transparency and agility.
Leaders who practice active listening across their organization tap into a wealth of actionable insight. Enabling and encouraging people to communicate inclusively and transparently provides the organization with authentic feedback that can drive or support meaningful change. 

6:30 pm - 7:00 pm Enter the Champion - A Guide to Onboarding Senior Leaders

Dessalen Wood - VP Talent Development Cineplex
Many organizations are undergoing massive disruptive changes to their business models and bringing in new senior leadership to create organizational change. A hiring committee usually conducts the candidate search and the group that has to put their ideas into action isn’t included in the process. In many cases, these teams and peers had a longstanding relationship with their leader’s predecessor whom they knew and trusted. The new incoming leader has to decide: Do I steamroll in the ideas the executives hired me for? Or do I gain the buy-in and support of my team first?
·         Learn how to coach new senior leaders on how to effectively build trust quickly
·         Find out how to eliminate the drama and loss of productivity that often accompanies new leadership assignments
·         Explore how to design an onboarding program that takes advantage of an intact work team’s skills and allows new leaders to hit the ground running

Dessalen Wood

VP Talent Development

7:00 pm - 7:30 pm Cocktail Reception

7:30 pm - 9:00 pm Dinner