November 11 - 13, 2018
The Scottsdale Resort at McCormick Ranch, Scottsdale, AZ

Monday, November 12, 2018

7:30 am - 8:00 am Breakfast

8:00 am - 8:05 am Chairperson's Recap

8:05 am - 8:50 am New Approaches in Leadership Experiences - Accelerating People Performance at the Mayo Clinic

Cathy Fraser - CHRO, Mayo Clinic
Mayo Clinic is known for its clinical innovations that have elevated the organization to its position as one of the best healthcare providers in the world.  Mayo is innovating in its people programs as well – recognizing that it will need to evolve to continue to meet its peoples’ needs and interests.  During this session, Cathy Fraser, CHRO of Mayo Clinic, describes a few of Mayo’s innovative approaches to develop leaders and create careers.  Cathy will describe Mayo’s hybrid/rotational assignments, flexible staffing, and other innovative approaches to deliver Mayo’s people strategy “life long careers for talent people who share our values.”  These approaches have led to excellent succession plans and placement and high engagement, critical drivers of Mayo’s continuous fulfillment of its patient-centric mission.   

Cathy Fraser

Mayo Clinic

8:50 am - 9:10 am "Great Recruitment Marketing - Great Recruiting Results!"

During this Ignite, attendees will understand the critical role employer brand plays in differentiating your organization in the market. You will learn how to leverage recruitment marketing strategy to meet and exceed your recruitment goals and learn how to build the business case to gain the approval necessary to launch an employer brand/recruitment marketing program. 

Master Class

9:15 am - 10:00 am Organizational Agility that Delivers Results - A Case Study
Organizational agility has emerged as a critical capability in a world where the pace of change shows no signs of slowing down.  Rapidly shifting market conditions – and the ever-present pressure to deliver better results – are placing greater importance than ever on the ability of organizations to move quickly and flexibly.  Yet many leadership teams struggle with how to develop agility as an organization capability - and how to ensure that it has measurable impact on results.  

This session will focus on the experience of a major US property & casualty insurance company that launched a leadership development initiative aimed at both strengthening organizational agility and delivering major gains on key strategic priorities.  Focusing on fast cycle, results- based projects as vehicles for building agility, the initiative has had significant impact on the organization’s results.  The session, co-presented by Schaffer and a senior HR leader from the insurance company, will explore the initiative from its inception and share key learnings with participants on:       
•How to shape, launch and execute this kind of initiative to position it for success and impact 
•Harnessing rapid-cycle, results-focused projects to deliver both significant near-term results and longer term solutions - while developing agility, innovation, and rapid problem solving
•Organizing teams to accelerate development of key leadership competences and expand execution capacity
•Creating the conditions that generate engagement and energy deep in the organization
•The role that senior leaders should play to support this kind of effort    


9:15 am - 10:00 am Consumer-Facing Recruitment: The Winning Formula for Engaging Talent
Modern job seekers are more powerful than ever before. Today, brand loyalty and consumer-facing recruitment have sparked a shift in power from employer to job seeker, causing a revolution in the way companies attract, recruit, and hire new talent. Be it with an outstanding corporate culture and benefits package, a user-friendly career portal, or mobile application experience, more companies are putting a positive candidate experience first, because without one, there’s too much at stake.
Recruiting practices are an extension of your corporate brand – and candidates are ultimately your customers. Join this session and learn::
·         How consumer trends impact candidate engagement
·         Where employers are losing the war for top talent
·         The tools you need for better hiring insights to impact your business bottom line

10:00 am - 10:30 am Business Meeting

10:30 am - 11:00 am Business Meeting

11:00 am - 11:15 am Networking Break

11:15 am - 11:50 am Fireside Chat: Partnering Well on a Rapid Timeline

As we present this interactive dialogue with our partner, William-Sonoma Inc., you will learn how we helped WSI train remote call center associates via eLearning.  From discovery to creation and deployment this project was completed in less than 9 months using in-house resources.  Learn how we co-created a luxury brand look that employed a simple game approach to a technical AS400 system.  We will share lessons learned including how to partner well with a vendor and support a large roll-out.  Last, we will dive into the metrics we measured together to demonstrate Return on Learning to key leaders at WSI.
During this discussion you will learn how to:
·         Employ a rapid development process for a high-profile launch on a very short timeline
·         Build a successful and mutually satisfying partnership with a vendor
·         Demonstrate Return on Learning (ROL) to key executives with specific measurables
·         Incorporate creative animation and game elements into highly brand-focused eLearning modules
·         Deploy eLearning to 1,000’s of remote-based learners based on lessons learned

11:50 am - 12:30 pm A Simple Approach to Diversity

Carole West - CHRO, Banner Health
Everyone has a story to tell.  Everyone has a reason why they make a particular decision.  Disrupt the typical approach to diversity and inclusion, by leveraging the resources you already have.  Learn how to view diversity from a different lens.   

Carole West

Banner Health

12:30 pm - 1:30 pm Lunch

1:30 pm - 2:15 pm Roundtable Discussions: Choose Your Topic

Jaspreet Randhawa - Founder and CEO, ResourceVerified
A: From Customer Experience to Employee Experience: Designing for Moments That Matter   
Employees’ expectations of their experiences at work are evolving. Similar to their customer experiences, they want an overall employee experience that fits more seamlessly into their lives. In the past, organizations have focused on their own priorities as an employer, but that pendulum has swung. Organizations should start with the employee lifecycle, and identify moments that matter; where the employee and employer needs are most aligned. A design thinking approach can be used to engage employees in the process of identifying and designing a best fit solution.  In this roundtable, we will lead participants through a discussion that explores what employee experience (EX) is and how it relates to employee engagement along with tips to approaching, assessing and improving the employee experience. 
Liz Woods, Senior Director, HR Research & Advisory Services, McLean & Company  

B: Beyond  the Hype: How Blockchain for HR and Recruitment Might Just Be the Next Game Changer 
In this roundtable we will start with a clear definition of blockchain and hear how it can be applied to HR processes focused on recruitment and talent management. Attendees will learn how to navigate the complexities of this new application and review the cost savings and productivity benefits.
Jaspreet Randhawa, Founder & CEO,  resourceverified

C: The Missing Link in Strategic Leadership: Developing the Next Generation 
Thinking beyond the next move, asking higher level questions, critical thinking, communication, and leadership presence are highly sought after traits by high-performing organizations. Yet there is a material gap between need and competence in strategic leadership. Change is inevitable and not easy; exemplary executives know this and that strategic leadership is difficult to teach. The long-term strategic opportunity lies with middle management being the champion and protagonist of change. Yet, how should strategic opportunity be leveraged? Join this roundtable discussion to hear the latest research on how to close the gap between need and competence in strategic leadership, as well as share case studies on organizational transformative learning that results in higher performance for initiatives and KPIs, increased employee engagement, enhanced problem-solving and improved life and work balance.
Peter Myers, Senior Vice President, DDJ Myers  

D: Adaptive Learning: Mass Personalization at Scale with AI Technology 
Transform learning into a true competitive advantage with adaptive technology and artificial intelligence. Learn how behavioral and performance data can be used to optimize every single moment in a learning experience, allowing firms to deliver the most efficient, effective, and engaging training possible. Bite-sized pieces of content, while valuable in their own right, can become exponentially more powerful when combined into a fluid ecosystem that is backed and synchronized by data. In this session, explore how AI personalizes each learner’s pursuit of mastery and, in the process, unlocks performance for every employee individually as well as the entire organization.
Geoff Broderick, VP, Learning Science Platforms, McGraw-Hill Education 

E: Navigating a Shifting Landscape: The Framework for Great Hiring  
Today, there are two conflicting forces - people need companies less than ever. On the other side, companies need people more than ever. Bridging the gap between business and recruiting is no longer optional. So what do you do about it? In this conversation, we'll explore how HR and non-HR business leaders are navigating this shifting talent landscape and winning the competition for talent. Together we'll discuss the framework for what great hiring looks like today.
Kelly Jacoutot, Sales Leader, Greenhouse Software  


Jaspreet Randhawa

Founder and CEO

2:15 pm - 2:45 pm Enter the Champion - A Guide to Onboarding Senior Leaders

Dessalen Wood - VP Talent Development, Cineplex
Many organizations are undergoing massive disruptive changes to their business models and bringing in new senior leadership to create organizational change. A hiring committee usually conducts the candidate search and the group that has to put their ideas into action isn’t included in the process. In many cases, these teams and peers had a longstanding relationship with their leader’s predecessor whom they knew and trusted. The new incoming leader has to decide: Do I steamroll in the ideas the executives hired me for? Or do I gain the buy-in and support of my team first?
·         Learn how to coach new senior leaders on how to effectively build trust quickly
·         Find out how to eliminate the drama and loss of productivity that often accompanies new leadership assignments
·         Explore how to design an onboarding program that takes advantage of an intact work team’s skills and allows new leaders to hit the ground running

Dessalen Wood

VP Talent Development

2:50 pm - 3:20 pm Business Meeting

3:20 pm - 3:50 pm Business Meeting

3:50 pm - 4:05 pm Networking Break


4:05 pm - 4:50 pm Wellbeing: Enabling Peak Performance of Your Leadership & Workforce
The innovativeness and competitiveness of an organization is enabled by many things, namely the intellectual curiosity and agility, emotional intelligence and resilience of its employees.   These attributes are fueled by the mental, emotional and physical wellbeing of the employee.  A broad culture of wellbeing is achieved when leaders at the top of the organization invest in their own wellbeing, which not only catalyzes a culture of wellbeing within the organization but also the leaders’ own ability to thrive in increasingly demanding roles. 
•Clinically proven wellbeing outcomes
•Leadership programming that addresses holistic wellbeing (including physical wellbeing, mental and emotional resilience, and character-centered leadership)
•Wellbeing activation that can be scaled to all levels of an organization


4:05 pm - 4:50 pm Beyond the Headlines - Cultural Movements, Pay Equity, and Competitive Advantage
Between Hollywood scandals and new salary history laws, systemic pay disparity has been a hot topic, spiking awareness through movements like #timesup and the publicity storm around wage discrimination plaguing large companies. For business leaders, the pressure is high to identify and resolve pay disparities in their own organization.
As companies look to their compensation teams to develop and implement a pay equity strategy, it’s critical for compensation professionals to understand how to:
·         Champion pay equity and ensure the entire organization adheres to the strategy
·         Discuss the long-term business benefits of implementing a pay equity strategy’
·         Receive tips on creating structured processes to support your pay equity strategy
·         Gain best practices for educating decision makers and communicating compensation decisions


4:50 pm - 5:05 pm Ignite: How Relieving Financial Stress Will Help Your Employees #Win at the Game of Life
In Hasbro’s “Life” board game, the object of the game is to collect the most money, and then you win. In your workforce, your employees may be at different stages in their own lives.
Yet no matter what generation your employee may be a part of, one thing is certain – almost every employee is dealing with some type of financial stress that impacts their productivity and sometimes, even health. How can you make sure your employees are #winning in their personal lives so they are able to bring their positivity and passion into the workforce every day?
In this Ignite, we will:
•Review recent research that shows the level and cause of employee financial stress
•Discuss challenges, wants and need of different generations within the workforce
•Think through potential solutions to set your company up for success, meeting the needs of your employees and managing the trajectory of your talent pipeline


5:05 pm - 5:20 pm The Employee Career Experience: Uncovering the 6 Best-In-Class Practices Associated With Better Business Performance
As we approach 2020, workforce agility is in demand. During this Ignite, attendees will learn how to craft a best-in-class career experience across the talent lifecycle. Results from the Fuel50 global career benchmarking research will be shared

5:20 pm - 6:00 pm Panel: Cut to Chase: Straight Talk from CHROs on Career Journeys, Mistakes & Failures, Managing Up & Gaining Confidence

Suzie Elliott - CHRO, Farmers Insurance
Girish Ganesan - VP, Enterprise HR Solutions and Enablement, TD
Kristen Bruner - VP, HR, Boeing Global Services
Judy Edge - CVP, HR, FedEx Corporation
·         Highlight one of your biggest mistakes. What could you have done differently?
·         Describe your career path, how did you get where you are, and what continuing education opportunities are you personally taking advantage of?
·         What’s your advice for impressing the CHRO? Any advice on how to improve the chances of getting a raise and promotion?
·         Talk about the worst job you’ve had. How did you endure?
·         Who has made it possible to access the technology you need to be successful?  

Suzie Elliott

Farmers Insurance


Girish Ganesan

VP, Enterprise HR Solutions and Enablement


Kristen Bruner

Boeing Global Services


Judy Edge

FedEx Corporation

6:00 pm - 6:30 pm Business Meeting

6:30 pm - 7:00 pm Business Meeting

7:00 pm - 7:30 pm Cocktail Reception

7:30 pm - 8:00 pm Dinner