November 11 - 13, 2018
The Scottsdale Resort at McCormick Ranch, Scottsdale, AZ

Monday, November 12, 2018

7:30 am - 8:00 am Breakfast

8:00 am - 8:05 am Chairperson's Recap

8:05 am - 8:35 am New Approaches in Leadership Experiences - Accelerating People Performance at the Mayo Clinic

Cathy Fraser - CHRO Mayo Clinic
Mayo Clinic is known for its clinical innovations that have elevated the organization to its position as one of the best healthcare providers in the world.  Mayo is innovating in its people programs as well – recognizing that it will need to evolve to continue to meet its peoples’ needs and interests.  During this session, Cathy Fraser, CHRO of Mayo Clinic, describes a few of Mayo’s innovative approaches to develop leaders and create careers.  Cathy will describe Mayo’s hybrid/rotational assignments, flexible staffing, and other innovative approaches to deliver Mayo’s people strategy “life long careers for talent people who share our values.”  These approaches have led to excellent succession plans and placement and high engagement, critical drivers of Mayo’s continuous fulfillment of its patient-centric mission.   

Cathy Fraser

Mayo Clinic

8:35 am - 9:05 am Embracing the Consumerization of HR: Applying a Consumer & Digital Lens to Your HR Function

HR is and will be instrumental as companies and society increasingly shift to a digital world. Translating the HR digital revolution to everyday work is a business necessity.  This session will focus on the role of HR in providing the necessary resources on mobile, virtual and simplified platforms.
·         Discuss the competencies of the past and present, and more specifically, the competencies of the future needed for a digital society
·         Develop a culture of continuous development with a focus on fueling future growth and innovation
·         Discuss reskilling efforts, career intelligence and advanced HR capabilities through digital platforms
·         Embrace the consumerization of HR with a focus on individualism and personalization 

Master Class

9:10 am - 9:55 am Organizational Agility that Delivers Results - A Case Study
Organizational agility has emerged as a critical capability in a world where the pace of change shows no signs of slowing down.  Rapidly shifting market conditions – and the ever-present pressure to deliver better results – are placing greater importance than ever on the ability of organizations to move quickly and flexibly.  Yet many leadership teams struggle with how to develop agility as an organization capability - and how to ensure that it has measurable impact on results.  

This session will focus on the experience of a major US property & casualty insurance company that launched a leadership development initiative aimed at both strengthening organizational agility and delivering major gains on key strategic priorities.  Focusing on fast cycle, results- based projects as vehicles for building agility, the initiative has had significant impact on the organization’s results.  The session, co-presented by Schaffer and a senior HR leader from the insurance company, will explore the initiative from its inception and share key learnings with participants on:       
•How to shape, launch and execute this kind of initiative to position it for success and impact 
•Harnessing rapid-cycle, results-focused projects to deliver both significant near-term results and longer term solutions - while developing agility, innovation, and rapid problem solving
•Organizing teams to accelerate development of key leadership competences and expand execution capacity
•Creating the conditions that generate engagement and energy deep in the organization
•The role that senior leaders should play to support this kind of effort    


9:10 am - 9:55 am Consumer-Facing Recruitment: The Winning Formula for Engaging Talent
Modern job seekers are more powerful than ever before. Today, brand loyalty and consumer-facing recruitment have sparked a shift in power from employer to job seeker, causing a revolution in the way companies attract, recruit, and hire new talent. Be it with an outstanding corporate culture and benefits package, a user-friendly career portal, or mobile application experience, more companies are putting a positive candidate experience first, because without one, there’s too much at stake.
Recruiting practices are an extension of your corporate brand – and candidates are ultimately your customers. Join this session and learn::
·         How consumer trends impact candidate engagement
·         Where employers are losing the war for top talent
·         The tools you need for better hiring insights to impact your business bottom line

10:00 am - 10:30 am Business Meeting

10:30 am - 11:00 am Business Meeting

11:00 am - 11:15 am Networking Break

11:15 am - 11:45 am Fireside Chat: Partnering Well on Rapid Timeline

As we present this interactive dialogue with our partner, William-Sonoma Inc., you will learn how we helped WSI train remote call center associates via eLearning.  From discovery to creation and deployment this project was completed in less than 9 months using in-house resources.  Learn how we co-created a luxury brand look that employed a simple game approach to a technical AS400 system.  We will share lessons learned including how to partner well with a vendor and support a large roll-out.  Last, we will dive into the metrics we measured together to demonstrate Return on Learning to key leaders at WSI.
During this discussion you will learn how to:
·         Employ a rapid development process for a high-profile launch on a very short timeline
·         Build a successful and mutually satisfying partnership with a vendor
·         Demonstrate Return on Learning (ROL) to key executives with specific measurables
·         Incorporate creative animation and game elements into highly brand-focused eLearning modules
·         Deploy eLearning to 1,000’s of remote-based learners based on lessons learned

11:45 am - 12:15 pm Five Lessons Learned in Bringing People, Process and Platform Together to Drive Business Strategy

Driscoll’s is focused on evolving their HR organization so it can scale as the business scales, while maintaining the soul of the company. This session will highlight their people strategy, and the work they are doing within HR to operationalize this strategy. Kate will share lessons learned in bringing together people, processes, and platforms in the most effective way possible to meet people needs and most importantly, help the business deliver on its goals.  Through the work done thus far they are:
  • Improving the employee experience
  • Reducing our time to fill job openings by 50%
  • Improving our talent health outcomes

12:15 pm - 12:30 pm "Great Recruitment Marketing - Great Recruiting Results!"

During this Ignite, attendees will understand the critical role employer brand plays in differentiating your organization in the market. You will learn how to leverage recruitment marketing strategy to meet and exceed your recruitment goals and learn how to build the business case to gain the approval necessary to launch an employer brand/recruitment marketing program. 

12:30 pm - 1:30 pm Lunch

1:30 pm - 2:15 pm Roundtable Discussions: Choose Your Topic

Jaspreet Randhawa - Founder and CEO ResourceVerified
A: From Customer Experience to Employee Experience: Designing for Moments That Matter   
Employees’ expectations of their experiences at work are evolving. Similar to their customer experiences, they want an overall employee experience that fits more seamlessly into their lives. In the past, organizations have focused on their own priorities as an employer, but that pendulum has swung. Organizations should start with the employee lifecycle, and identify moments that matter; where the employee and employer needs are most aligned. A design thinking approach can be used to engage employees in the process of identifying and designing a best fit solution.  In this roundtable, we will lead participants through a discussion that explores what employee experience (EX) is and how it relates to employee engagement along with tips to approaching, assessing and improving the employee experience. 
Liz Woods, Senior Director, HR Research & Advisory Services, McLean & Company  

B: Beyond  the Hype: How Blockchain for HR and Recruitment Might Just Be the Next Game Changer 
In this roundtable we will start with a clear definition of blockchain and hear how it can be applied to HR processes focused on recruitment and talent management. Attendees will learn how to navigate the complexities of this new application and review the cost savings and productivity benefits.
Jaspreet Randhawa, Founder & CEO,  resourceverified

C: The Missing Link in Strategic Leadership: Developing the Next Generation 
Thinking beyond the next move, asking higher level questions, critical thinking, communication, and leadership presence are highly sought after traits by high-performing organizations. Yet there is a material gap between need and competence in strategic leadership. Change is inevitable and not easy; exemplary executives know this and that strategic leadership is difficult to teach. The long-term strategic opportunity lies with middle management being the champion and protagonist of change. Yet, how should strategic opportunity be leveraged? Join this roundtable discussion to hear the latest research on how to close the gap between need and competence in strategic leadership, as well as share case studies on organizational transformative learning that results in higher performance for initiatives and KPIs, increased employee engagement, enhanced problem-solving and improved life and work balance.
Peter Myers, Senior Vice President, DDJ Myers  

D: Adaptive Learning: Mass Personalization at Scale with AI Technology 
Transform learning into a true competitive advantage with adaptive technology and artificial intelligence. Learn how behavioral and performance data can be used to optimize every single moment in a learning experience, allowing firms to deliver the most efficient, effective, and engaging training possible. Bite-sized pieces of content, while valuable in their own right, can become exponentially more powerful when combined into a fluid ecosystem that is backed and synchronized by data. In this session, explore how AI personalizes each learner’s pursuit of mastery and, in the process, unlocks performance for every employee individually as well as the entire organization.
Geoff Broderick, VP, Learning Science Platforms, McGraw-Hill Education 


Jaspreet Randhawa

Founder and CEO

2:15 pm - 2:45 pm Fulfilling The Business Case: Linking Diversity & Inclusion Training To Organizational Goals

Thomas Gaissmaier - CHRO 21st Century Fox
Every organization articulates their own business case for diversity and inclusion. Yet diversity training is often introduced as a HR initiative and not a business strategy. This session will focus on D&I as a strategic business necessity. Attendees will learn how to:

  • Incorporate D&I into enterprise strategy
  • Leverage the increased cultural awareness of staff to drive the mission, revenue and talent goals of the organization
  • Develop a diversity council to accelerate and govern activities
  • Leverage data and analytics to advance diversity and inclusion


Thomas Gaissmaier

21st Century Fox

2:50 pm - 3:20 pm Business Meeting

3:20 pm - 3:50 pm Business Meeting

3:50 pm - 4:05 pm Networking Break


4:05 pm - 4:50 pm Wellbeing: Enabling Peak Performance of Your Leadership & Workforce
The innovativeness and competitiveness of an organization is enabled by many things, namely the intellectual curiosity and agility, emotional intelligence and resilience of its employees.   These attributes are fueled by the mental, emotional and physical wellbeing of the employee.  A broad culture of wellbeing is achieved when leaders at the top of the organization invest in their own wellbeing, which not only catalyzes a culture of wellbeing within the organization but also the leaders’ own ability to thrive in increasingly demanding roles. 
•Clinically proven wellbeing outcomes
•Leadership programming that addresses holistic wellbeing (including physical wellbeing, mental and emotional resilience, and character-centered leadership)
•Wellbeing activation that can be scaled to all levels of an organization


4:05 pm - 4:50 pm Beyond the Headlines - Cultural Movements, Pay Equity, and Competitive Advantage
Between Hollywood scandals and new salary history laws, systemic pay disparity has been a hot topic, spiking awareness through movements like #timesup and the publicity storm around wage discrimination plaguing large companies. For business leaders, the pressure is high to identify and resolve pay disparities in their own organization.
As companies look to their compensation teams to develop and implement a pay equity strategy, it’s critical for compensation professionals to understand how to:
·         Champion pay equity and ensure the entire organization adheres to the strategy
·         Discuss the long-term business benefits of implementing a pay equity strategy’
·         Receive tips on creating structured processes to support your pay equity strategy
·         Gain best practices for educating decision makers and communicating compensation decisions


4:50 pm - 5:05 pm Ignite: How Relieving Financial Stress Will Help Your Employees #Win at the Game of Life
In Hasbro’s “Life” board game, the object of the game is to collect the most money, and then you win. In your workforce, your employees may be at different stages in their own lives.
Yet no matter what generation your employee may be a part of, one thing is certain – almost every employee is dealing with some type of financial stress that impacts their productivity and sometimes, even health. How can you make sure your employees are #winning in their personal lives so they are able to bring their positivity and passion into the workforce every day?
In this Ignite, we will:
•Review recent research that shows the level and cause of employee financial stress
•Discuss challenges, wants and need of different generations within the workforce
•Think through potential solutions to set your company up for success, meeting the needs of your employees and managing the trajectory of your talent pipeline


5:05 pm - 5:20 pm The Employee Career Experience: Uncovering the 6 Best-In-Class Practices Associated With Better Business Performance
As we approach 2020, workforce agility is in demand. During this Ignite, attendees will learn how to craft a best-in-class career experience across the talent lifecycle. Results from the Fuel50 global career benchmarking research will be shared

5:20 pm - 6:00 pm Panel: Cut to Chase: Straight Talk from CHROs on Career Journeys, Mistakes & Failures, Managing Up & Gaining Confidence

Suzie Elliott - CHRO Farmers Insurance
Girish Ganesan - VP, Enterprise HR Solutions and Enablement TD
Kristen Bruner - VP, HR Boeing Global Services
Judy Edge - CVP, HR FedEx Corporation
·         Highlight one of your biggest mistakes. What could you have done differently?
·         Describe your career path, how did you get where you are, and what continuing education opportunities are you personally taking advantage of?
·         What’s your advice for impressing the CHRO? Any advice on how to improve the chances of getting a raise and promotion?
·         Talk about the worst job you’ve had. How did you endure?
·         Who has made it possible to access the technology you need to be successful?  

Suzie Elliott

Farmers Insurance


Girish Ganesan

VP, Enterprise HR Solutions and Enablement


Kristen Bruner

Boeing Global Services


Judy Edge

FedEx Corporation

6:00 pm - 6:30 pm Business Meeting

6:30 pm - 7:00 pm Business Meeting

7:00 pm - 7:30 pm Cocktail Reception

7:30 pm - 8:00 pm Dinner