Cathy Fraser

CHRO
Mayo Clinic

Cathy Fraser is the Chief Human Resources Officer for Mayo Clinic.  She is responsible for the people strategies and services that ensure Mayo’s current and future workforce delivers patient-centric mission in alignment with the organization’s primary value – the needs of the patients come first.  She leads innovative and transformative projects in the people area covering a broadly defined employee life cycle, with keen focus on employee safety and well-being, and workforce diversity.    

Cathy joined Mayo Clinic in 2016.  Previously, she led Human Resources at Tenet Healthcare, a large national healthcare services company.  Earlier in her career, she served as a management consultant at McKinsey & Company, helping clients with organization and human capital opportunities primarily in the retail and consumer industries.  She also worked in various finance roles at American Airlines and Sabre, and finance roles at General Motors.  

Cathy’s passion is addressing difficult people challenges using data-driven analysis and innovative thinking.  She is an expert at improving performance of large organizations that rely on people as their greatest asset, through an employee-centric approach with keen focus on cost and investment.  She is particularly interested in the employee as a consumer – a person who makes the choice of where to work by considering a broadly defined value proposition, inclusive of financial, work, and social aspects of life.

Cathy earned her Bachelor’s degree in Business Administration from the University of Washington and an MBA from the University of Michigan.  She is involved in a number of professional organizations, primarily related to health topics and professional women’s advancement.  She currently serves on board of trustees of the American Association of Cancer Research Foundation, and is a member of the Women’s Corporate Directors and Women’s Business Leaders.  Previously, she was the Chairman of the Workforce Solutions of Greater Dallas, an Associate Board member of the Financial Partners Credit Union, and a Board Member of The Board Connection, a Dallas-based organization promoting the advancement of women on public company boards.

Cathy is married with a teenage daughter.  She works in Rochester, Minnesota and maintains her primary residence in Dallas, Texas.   



8:05 AM Serving the Needs of the Customer through Transformative People Practices - Mayo Clinic

Mayo Clinic is known for its clinical innovations that have elevated the organization to its position as one of the best healthcare providers in the world.  Mayo is innovating in its people programs as well – recognizing that it will need to evolve to continue to meet its peoples’ needs and interests.  During this session, Cathy Fraser, CHRO of Mayo Clinic, shares Mayo’s distinctive people approaches that have fueled its past, and introduces several promising approaches for employee engagement and workforce management. Topics will include:

  • The employee as a consumer – a person who makes the choice of where to work by considering a broadly defined value proposition, inclusive of financial, work, and social aspects of life.
  • Developing an employee-centric management approach with keen focus on cost and investment
  • Promoting employee well-being, and workforce diversity through innovative and cost-effective initiatives